Known issues and error messages for Reflex Harmony integrations with Multivers Online
When exchanging data from Reflex Harmony to Multivers Online, errors may occur causing the data to be partially accepted or not accepted at all. In this section, we discuss some known issues and error messages and offer possible solutions.
The solutions below often suggest making adjustments in Multivers Online to resolve a specific issue.
While the solution may resolve the issue, you are responsible for verifying that this adjustment is indeed correct for your Multivers Online administration.
Contact your Multivers Online representative to determine if the proposed solution works well in your Multivers Online administration.
Known error messages and solutions
When errors occur during data exchange, you will receive an email notification. In the Reflex Cloud Portal, you can see messages for each failed record in the failed integration run, indicating why the data exchange failed. These messages can originate from Reflex Harmony or Multivers Online.
Messages from Multivers Online
The table below provides an overview of known messages from Multivers Online, possible causes, and suggestions for resolving the issue.
| Multivers Online message | Description and solution |
|---|---|
| Btwnummer ‘XXX’ is niet geldig. Btwnummer ‘XXX’ voldoet niet aan de 97-proef. Ongeldig btw-nummer. Het nummer moet in het volgende formaat worden ingevoerd: NL999999999B99 - 1 blok van 14 karakters. (De 12e positie is altijd ‘B’.) (Voorbeeld: NL000000000B00) | This means that the VAT number provided for the relationship is not in the correct format. You can adjust the VAT number by editing the run record in the Reflex Cloud Portal and resubmitting the run record. |
| Journaalcode mag niet gewijzigd worden. | A relation was submitted to Multivers Online where the journal code may not be changed. This is usually because there are outstanding financial mutations for the relation in Multivers Online. In the run record (visible via the Reflex Cloud Portal), the journal code is in the fields SupplierGroupId and CustomerGroupId depending on the type of relation. |
| Payment condition id XXX bestaat niet. | A payment condition must be created in Multivers Online for the missing ID. |
Messages from Reflex Harmony
The table below provides an overview of known messages from Reflex Harmony, possible causes, and suggestions for resolving the issue.
| Reflex Harmony message | Description and solution |
|---|---|
| Parsing the CSV file has failed because it was unreadable for Harmony; maybe the file was not mapped properly. | The provided Fmuta6 file is not in the correct format. The message often indicates on which line in the file the problem occurs. Correct the issue and resubmit the file. |
| Customer with Id XXX was not found. Line XXX: Cannot process a journal entry for a customer that does not exist. | A financial transaction was submitted to Multivers Online for a customer that does not exist in your administration in Multivers Online. This can be resolved by first submitting the customer data and then resubmitting the financial transactions to Multivers Online. |
Known problems and solutions
Below we discuss known problems that may occur when exchanging data with Multivers Online, possible causes, and suggestions to resolve them. Select a problem for more information.
Problems with VAT declaration due to missing country codes
You are experiencing issues with calculating the correct VAT amount and making a correct VAT declaration because the country code is not, or not correctly, entered for one or more relations in your administration in Multivers Online, even though it was specified and exported via the Reflex Harmony integration to Multivers Online.
Possible solutions:
- Check in the Reflex Cloud Portal under the integration settings that a correct country is specified.
- Check in the export data (the provided Fmuta6 CSV file to Reflex Harmony) that a correct country code is included with customer and supplier data. The country code is in column 7 of the file.
- Check in your administration in Multivers Online that a correct ISO code is entered for all countries. You can find the countries in Multivers Online under Onderhoud > Algemene gegevens > Basisgegevens > Landen.
If no (correct) data is provided in one or more of the above cases, errors may occur in determining the VAT scenarios and transmitting the country ID when exporting customer and supplier data.